How do I configure my SQL/MSDE database so RepliGo Server can import users from it?

Make sure that the BES Management Database has been enabled for TCP/IP access.

BES uses Microsoft SQL Server or MSDE for its database, which come with a utility called SVRNETCN.exe that allows you to enable this protocol. You can typically find this in your SQL Server installation tree under the following directory:

C:\Program Files\Microsoft SQL Server\80\Tools\Binn

Run it and make sure TCP/IP access is enabled. You will need to restart SQL Server from the Windows Services control panel for the change to take effect.

Once you have accomplished this, you should be able to import users from that database.