Why do my users get an error message when they select "Open with RepliGo"?

• Make sure you have deployed the RepliGo Professional client to each device that will use the solution. Use the RepliGo Server Administrator to add each user into the system and use the Deploy feature to push instructions and a download link to each device.

• Make sure the user has successfully installed the RepliGo Professional client on their device. They should see a RepliGo application icon on their device and an “Open with RepliGo” menu in the BlackBerry Messages email client.

• RepliGo is not currently able to open attachments that arrived on the handset prior to RepliGo Server being installed.

• Check that MDS is operational for that user by opening the BlackBerry Browser and performing a Go To command on the address http://<repligo>:4080 where <repligo> is the name of the computer where RepliGo Server is installed.  If the RepliGo Server Administrator appears, then basic MDS connectivity is working.  If not, then check the MDS configuration for that user.

• Another check on MDS is to open the RepliGo client application directly from the BlackBerry home application screen, then type Alt-1111 to bring up the server window.  This should display the name of the computer where RepliGo Server is installed.  If not, there may be a configuration problem.  Clicking the Connect button will check the connection via MDS to RepliGo Server.  If this fails, then there is likely an MDS configuration problem.
  

• If you recently upgraded your BES with a new version or service pack, then you may need to reinstall the BlackBerry Enterprise Server Extension by using the RepliGo Server Installation program. You can verify that the extension is working by looking at the CerBESExt_log.txt file in the RepliGo Server installation folder (e.g., “C:\Program Files\RepliGo Server\CerBESExt_log.txt”). If this log file is not updated when emails are sent to BlackBerry devices, then it is likely that the extension is not registered correctly and can be fixed by re-installing it.

• Perform a normal “Open” operation on the email and scroll to the end to find the attachment.  There should be an additional attachment named RepliGo.rdl, indicating that RepliGo Server is functioning properly.  If this attachment is not present, then the BlackBerry Enterprise Server Extension is likely not installed correctly.