Why do I get a "Connection error (406)" error message when opening a document in RepliGo?

One situation where a 406 error is reported is when you open an attachment using the “Open with RepliGo” command and try to open a document in the subsequent “RepliGo – Attachments” list.

If it appears to connect to RepliGo Server, but then abruptly gives a “Connection error (406).” message, you may have a BES configuration that prevents RepliGo document data from being transferred from RepliGo Server to the device.

Configuration Change

Check the BES setting found at this location: BlackBerry Manager > BlackBerry Domain > Global > Edit Properties > Media Content > Media Content Types. If there are any items in the Media Content Types field, you will have to study them to see if any of their associated patterns will prevent the RepliGo content type of application/vnd.cerience.rgl from being transferred to the device.

To disable the restriction, either remove the media content type from the list, or set its “Disallow content” field to False. Note that changes to these settings affect the global operation of MDS. You will need to understand the purpose of these settings, to allow RepliGo Server to operate and maintain any security restrictions necessary for your network.

Restart the BlackBerry MDS Connection Service to put the new settings into effect, and you will be able to open RepliGo documents.