RepliGo Server Software Maintenance Agreement
Software Maintenance Agreement
Software Maintenance Agreements are available for RepliGo Server purchases. Details on Coverage, Benefits, Pricing and Terms and Conditions are presented below. The initial maintenance agreement must be purchased no later than 30 days after the purchase of the product.
Coverage
- Email support for technical product questions (20 free incidents per year).
- Telephone support for technical product questions (10 free incidents per year).
- Access to all maintenance releases, minor product updates and major product upgrades during the length of the agreement.
- Access to all documentation updates during the length of the agreement.
Benefits
- Priority access to technical support.
- Free upgrades to the most recent, reliable version of the software.
- Most cost effective way to obtain the latest software.
- Predictable software budgeting.
Pricing
The annual maintenance fee is 20% of the cumulative value of all licenses purchased to date. If additional licenses are purchased, this 20% fee is mandatory and will be pro-rated to your renewal date. You may be required to pay an additional fee if you purchase a maintenance agreement after 30 days, or if your maintenance services lapse and are subsequently resumed.
Terms and Conditions
The coverage period for Software Maintenance is provided in increments of one (1) calendar year. Your renewal date is exactly one year from the time you purchase RepliGo Server. Unless the Agreement has been cancelled, a renewal form will be sent to the primary contact of your company. If a response is not received within 30 days, the agreement will be considered cancelled. Renewal amounts will be based on the prevailing suggested retail price.
Cancellation
The maintenance agreement can be cancelled at any time in writing by e-mail, fax or letter. In case of cancellation, Cerience will not prorate or issue any refunds for any unused time on this agreement. There are no grace periods for cancellations.
